Incidents reported on status page for Cinapsis https://status.cinapsis.org/ https://d1lppblt9t2x15.cloudfront.net/logos/20ce712b6ac7739ca86f8118bf2170b0.png https://status.cinapsis.org/ en https://status.cinapsis.org/ Mon, 30 Jun 2025 07:33:56 +0000 https://status.cinapsis.org/#d64466429fb1d270ce5a77f221afbff1cca92d87ddb8cf897b09f2b153707fd5 Cinapsis recovered https://status.cinapsis.org/ Mon, 30 Jun 2025 07:25:30 +0000 https://status.cinapsis.org/#d64466429fb1d270ce5a77f221afbff1cca92d87ddb8cf897b09f2b153707fd5 Cinapsis went down https://status.cinapsis.org/ Thu, 12 Jun 2025 11:02:59 +0000 https://status.cinapsis.org/#16870c3123070f6b4d55acfbff93ec6deed60af05e526cabe99e2e8c29a82d1e Cinapsis recovered https://status.cinapsis.org/ Thu, 12 Jun 2025 10:59:58 +0000 https://status.cinapsis.org/#16870c3123070f6b4d55acfbff93ec6deed60af05e526cabe99e2e8c29a82d1e Cinapsis went down https://status.cinapsis.org/ Thu, 12 Jun 2025 10:54:52 +0000 https://status.cinapsis.org/#9fca7b82bd5b5ff8c530fbf644a22992ab32ed575d8fb4127b1efe6e4b236ec1 Cinapsis recovered https://status.cinapsis.org/ Thu, 12 Jun 2025 10:51:27 +0000 https://status.cinapsis.org/#9fca7b82bd5b5ff8c530fbf644a22992ab32ed575d8fb4127b1efe6e4b236ec1 Cinapsis went down https://status.cinapsis.org/ Fri, 13 Dec 2024 01:39:51 +0000 https://status.cinapsis.org/#f3eda496650e709b5d4c6bc89df6ce14318d6c2ed3d8638f326314683b045f7b Cinapsis recovered https://status.cinapsis.org/ Fri, 13 Dec 2024 01:36:22 +0000 https://status.cinapsis.org/#f3eda496650e709b5d4c6bc89df6ce14318d6c2ed3d8638f326314683b045f7b Cinapsis went down https://status.cinapsis.org/incident/405532 Mon, 09 Sep 2024 10:40:00 -0000 https://status.cinapsis.org/incident/405532#e7dc1948055027232c5c3e584a911eb8a04cc27fbf6abf674aa7d12776ee6af3 EMIS Web Connection: Toolbar Connection to EMIS is now been resolved. This only affects GP practices who use the toolbar with EMIS to create cases. There is an action that Practice Managers will need to re-establish the connection with EMIS Web. Use the link below for more instructions. https://support.cinapsis.com/hc/en-gb/articles/28205528706577-EMIS-Connection-Resolved https://status.cinapsis.org/incident/344280 Sat, 30 Mar 2024 04:00:00 -0000 https://status.cinapsis.org/incident/344280#487762957f6054324bf8bc4338694921d6701a11dab4270402754571ed54d48d Maintenance completed https://status.cinapsis.org/incident/344280 Sat, 30 Mar 2024 00:00:00 -0000 https://status.cinapsis.org/incident/344280#70bdce04628ae7a01ff347c2c17b3dc9c8ca5529edaa607ad62a09bc7e74ac49 Maintenance is scheduled. https://status.cinapsis.org/incident/314966 Fri, 19 Jan 2024 08:17:00 -0000 https://status.cinapsis.org/incident/314966#bf07f807a070071448d8a7f547da69946369b05775e8c65dd6a3a187064268c2 Users on Cinapsis will soon be asked to update their job role and confirm their regulatory body (where applicable). This is to comply with rules for giving users access to some patient data controlled by NHS England. We will notify users of the date of this change ahead of time using this banner. https://status.cinapsis.org/incident/307486 Sun, 07 Jan 2024 08:00:00 -0000 https://status.cinapsis.org/incident/307486#b60711de91b7b8e95097b72c43b52a8afff3b8b4baad784686c58b82164deba0 Maintenance completed https://status.cinapsis.org/incident/307486 Sun, 07 Jan 2024 06:00:00 -0000 https://status.cinapsis.org/incident/307486#6fda1fad547bd4c5804920b28b1ab7459445cf558e7d69987214d1544e8b5d1f During this time, users may experience up to 2 hours of downtime. https://status.cinapsis.org/incident/303376 Thu, 21 Dec 2023 17:03:00 -0000 https://status.cinapsis.org/incident/303376#16dc6b4f46a898e67b5bca17368ae85e962970bfadaba61f8e4fe7c74e982d53 We have now fixed this issue and users should be able to log in normally. https://status.cinapsis.org/incident/303376 Thu, 21 Dec 2023 15:25:00 -0000 https://status.cinapsis.org/incident/303376#e89591d86ad311192ede1190d621abb60c5b621d7d9ec60709e14bfccbc2e278 We are currently investigating this issue. A workaround is to close your current browser window and open a new one or log in to Cinapsis in incognito/private mode. https://status.cinapsis.org/incident/291642 Sun, 10 Dec 2023 08:00:00 -0000 https://status.cinapsis.org/incident/291642#e08f479f4243f3f9b1156195e98f88154211fd2019e46e66996ab69da801ae12 Maintenance completed https://status.cinapsis.org/incident/291642 Sun, 10 Dec 2023 06:00:00 -0000 https://status.cinapsis.org/incident/291642#54acf347c96334a84e108f8c88da446eed420f4c2855c9149c73d0f05a24a309 During this time, users may experience up to 2 hours of downtime. https://status.cinapsis.org/incident/282073 Sun, 05 Nov 2023 08:00:00 -0000 https://status.cinapsis.org/incident/282073#2fd912423b7769ab638ffc77f060245bd9602e66c60a3da56440ba3ae07d9f40 Maintenance completed https://status.cinapsis.org/incident/282073 Sun, 05 Nov 2023 06:00:00 -0000 https://status.cinapsis.org/incident/282073#d7d1138f78690440ee071f4d3111a838aa52ed541d2ce20d9a92df0b0ce0f678 During this time, users may experience up to 2 hours of downtime. https://status.cinapsis.org/incident/265961 Sun, 01 Oct 2023 07:00:00 -0000 https://status.cinapsis.org/incident/265961#632980bb200402082aa312278e8e9f08f6cc2c9109908cd6a8197cb9acfba7fd Maintenance completed https://status.cinapsis.org/incident/265961 Sun, 01 Oct 2023 05:00:00 -0000 https://status.cinapsis.org/incident/265961#cec67ff001b8ceb82956576a42b6f904e938bdfd3755c956ac1eacee49575e15 During this time, users may experience up to 2 hours of downtime. https://status.cinapsis.org/incident/250587 Sun, 03 Sep 2023 08:00:00 -0000 https://status.cinapsis.org/incident/250587#5905d3cd2c6e6f76842f776edd9098ee22587dcd76b02efc06ce7eca28ac05fc Maintenance completed https://status.cinapsis.org/incident/250587 Sun, 03 Sep 2023 06:00:00 -0000 https://status.cinapsis.org/incident/250587#c91059f5b9368acb85aba650853fc6233abbc67959a61beaa4a8f0c7cb95efa1 During this time, users will experience approximately 2 hours of downtime. https://status.cinapsis.org/incident/239621 Sun, 06 Aug 2023 08:00:00 -0000 https://status.cinapsis.org/incident/239621#ea7540b5d7ac0c86ddc32352448f0622d70063d8e8c5955f85c3b8c94e9d493d Maintenance completed https://status.cinapsis.org/incident/239621 Sun, 06 Aug 2023 06:00:00 -0000 https://status.cinapsis.org/incident/239621#31982ce1acf71b10397923f4dce944e65b2304b1a329df436e75c0dcdffe658a We are carrying out essential server maintenance on Sunday 6th August, from 6am to 8am. https://status.cinapsis.org/incident/235228 Thu, 20 Jul 2023 09:17:00 -0000 https://status.cinapsis.org/incident/235228#76569d6791b6075b6bb10042e44b1f1e8b4e47c29d9b52b5256b546143377a31 The system is now back up and functional again. We apologise for the inconvenience this has caused. https://status.cinapsis.org/incident/235228 Thu, 20 Jul 2023 09:12:00 -0000 https://status.cinapsis.org/incident/235228#26f857cc9f6994ab7454626e4ce1afb24e055efb7e80db7e78110212309370a2 We are working on fixing this issue and will publish an update as soon as possible. https://status.cinapsis.org/incident/230941 Mon, 10 Jul 2023 09:27:00 -0000 https://status.cinapsis.org/incident/230941#1a552470735785c83f5c72fa8f5b4ce34830393ae394c7ccbec99476f5b24db0 The system is now back up fully so users can resume their normal workflow. We will continue monitoring performance throughout the day but if you encounter any other issues, please report them to support@cinapsis.org. https://status.cinapsis.org/incident/230941 Mon, 10 Jul 2023 09:07:00 -0000 https://status.cinapsis.org/incident/230941#6fd12dd0a80c65ae16c1ae379b8807b8b9f3414729199c075bbdf42d793255b6 The system is back up, however, we are still investigating some issues preventing some pages from loading. https://status.cinapsis.org/incident/230941 Mon, 10 Jul 2023 08:38:00 -0000 https://status.cinapsis.org/incident/230941#374dec51b1058d2213fbf42c763cf3e9f77ca4db2b5cdb961c703785088b4130 We are aware that the system is currently taking a long time to load pages or, in some cases, is unable to load the homepage. We're investigating this issue and provide updates as they become available. https://status.cinapsis.org/incident/225773 Sun, 02 Jul 2023 08:00:00 -0000 https://status.cinapsis.org/incident/225773#5b5dfdfad9a3487483f3cc416c115501332b53bbc313eb0ac1d880b6c5f9b640 Maintenance completed https://status.cinapsis.org/incident/225773 Sun, 02 Jul 2023 06:00:00 -0000 https://status.cinapsis.org/incident/225773#d2ca21cba5fd4822ae478308b01ba04a91a6ea1d8e1ddd53ac73a497f1214c08 During this time, users may experience up to 2 hours of downtime. https://status.cinapsis.org/incident/222977 Wed, 21 Jun 2023 11:12:00 -0000 https://status.cinapsis.org/incident/222977#17115aab986e9f81148677e4733eb0afe97e395f131f83eee8045ae3a92d2fdd The system is back up following a server restart. We are currently carrying out tests to check system performance and so far we are not seeing any speed issues. Users are now able to use the system as normal. https://status.cinapsis.org/incident/222977 Wed, 21 Jun 2023 10:48:00 -0000 https://status.cinapsis.org/incident/222977#50a09bc3faa331f26594c158de78e2ab936d50b0c91cf48c57fa2093e836fc70 We're aware that the Cinapsis system is not loading up any pages. We're investigating this issue and we will provide updates as they become available. https://status.cinapsis.org/incident/214137 Sun, 04 Jun 2023 07:00:00 -0000 https://status.cinapsis.org/incident/214137#29a57553d37922e526b81c75ba34b3ad0764d31c4301c8c9e82c2b5ba9af5939 Maintenance completed https://status.cinapsis.org/incident/214137 Sun, 04 Jun 2023 05:00:00 -0000 https://status.cinapsis.org/incident/214137#f34cd6f8e7d4c6b0995320831638837052cbaa74ac7d2dee54d32e194f749a3b During this time, users may experience up to 2 hours of downtime. https://status.cinapsis.org/incident/202674 Sun, 07 May 2023 07:00:00 -0000 https://status.cinapsis.org/incident/202674#b424261b7f46ddc9df1575c915c65db85f34147e586b9a7021b46a0cd1ef662c Maintenance completed https://status.cinapsis.org/incident/202674 Sun, 07 May 2023 05:00:00 -0000 https://status.cinapsis.org/incident/202674#1603818eb50ea6597f2076d2ab58459c150c5afdd35d3e979792822fdad2bf02 During this time, users may experience up to 2 hours of downtime. https://status.cinapsis.org/incident/197913 Fri, 21 Apr 2023 10:37:00 -0000 https://status.cinapsis.org/incident/197913#dafad8b35604eee8ffd01181985809bcfc203d7cf0a2aad7b6df11830fb0e626 All issues with speed are now resolved. https://status.cinapsis.org/incident/197913 Fri, 21 Apr 2023 06:25:00 -0000 https://status.cinapsis.org/incident/197913#66e64b75b3bdc3582a5f4ba15ed2b1928b788ef44915270728e290fad446e2a1 We want to clarify that users can still use the system but are experiencing slow speeds. We are still investigating to understand what is causing the performance issue and we will send an update shortly. https://status.cinapsis.org/incident/190502 Sun, 02 Apr 2023 07:00:00 -0000 https://status.cinapsis.org/incident/190502#e37fd2525df7100d30aa2b459f5df3accc3532d15154cdac614cf247c5a47fd1 Maintenance completed https://status.cinapsis.org/incident/190502 Sun, 02 Apr 2023 05:00:00 -0000 https://status.cinapsis.org/incident/190502#aac956f547636c32ceb892895565f6a44d381d373f50369c308c4701a88308c2 During this time, users will experience up to 30 minutes of downtime. https://status.cinapsis.org/incident/183231 Thu, 09 Mar 2023 09:25:00 -0000 https://status.cinapsis.org/incident/183231#1407848171c459a5392994b5ce099b95a11fc22e97d74cc2b237d7d97f57ce3a - in the email containing the report, please refer to the report file name. This will contain the patient's NHS number - ADMINISTRATORS AND SECRETARIES: please find the report in the practice inbox on Cinapsis by searching for case ID - REQUESTERS: please find the report in your Cinapsis inbox by searching for case ID Please note that this issue has been resolved, however, if you have been affected by it, please use one of the workarounds provided. https://status.cinapsis.org/incident/182840 Wed, 08 Mar 2023 11:22:00 -0000 https://status.cinapsis.org/incident/182840#82c2a6dc5d592bf409491de8b2dd1ca7860a78a2cbbb7f7fb1ad2e16e7dde85f We have identified the root cause of the issue and deployed a fix by rolling back the report layout changes and reverting to v2.3.224.. This issue is now resolved. https://status.cinapsis.org/incident/182840 Wed, 08 Mar 2023 11:05:00 -0000 https://status.cinapsis.org/incident/182840#8e5a4172cbf0d20c7b1902270a50249e0840f18b364e8d8af908658d2f93bfc6 We are aware of an issue preventing the patient details to be displayed on the banner at the top of the PDF sent to requesting organisations. This has been caused by a change to the report formatting and we are working on an urgent fix. In the meantime, please find the patient details in one of 3 ways: - in the email containing the report, please refer to the report file name. This will contain the patient's NHS number - ADMINISTRATORS AND SECRETARIES: please find the report in the practice inbox on Cinapsis by searching for case ID - REQUESTERS: please find the report in your Cinapsis inbox by searching for case ID https://status.cinapsis.org/incident/168953 Sun, 05 Feb 2023 08:00:00 -0000 https://status.cinapsis.org/incident/168953#5022d88e2e50927019e879823bad9e15862cf9ae459fceab5bec0e0a77dd1ee4 Maintenance completed https://status.cinapsis.org/incident/168953 Sun, 05 Feb 2023 06:00:00 -0000 https://status.cinapsis.org/incident/168953#0cc9fc31ca8992a56279beaded6616690318d985480e077c7928f8bad0b54089 During this time, the system may experience a few minutes of downtime. https://status.cinapsis.org/incident/147944 Sun, 08 Jan 2023 10:00:00 -0000 https://status.cinapsis.org/incident/147944#ff071c9f9779116c9a9ef88ea32243412be2dd625f6e83844d84ee6f21a92cec Maintenance completed https://status.cinapsis.org/incident/147944 Sun, 08 Jan 2023 06:00:00 -0000 https://status.cinapsis.org/incident/147944#e6c4f3d909b74723c288b2b25a34c7bc305461fb20b74cbd7fe411441ab81c9c The production system may experience a few minutes of downtime during this time. https://status.cinapsis.org/incident/147742 Fri, 23 Dec 2022 15:38:00 -0000 https://status.cinapsis.org/incident/147742#04a141c81d0743029205ed4c1415bb784c049f3d8cf659f4a555cfddf8b93f0f Users using iPhones are reporting that the call is not placed upon tapping on 'Call Direct'. If you are experiencing this problem, we advise using Cinapsis on a web browser instead until this issue is resolved. We will continue monitoring this issue and will provide more updates when available. https://status.cinapsis.org/incident/139112 Fri, 25 Nov 2022 15:50:00 -0000 https://status.cinapsis.org/incident/139112#a267da8c2654f075c09d6b93223d54ef913806d444087515201a8dac18fbdaed We are currently investigating an issue with the mobile app v2.3.203 which crashes the Cinapsis app upon launching on Android devices. If you haven't updated the app to this latest version, PLEASE DO NOT MANUALLY UPDATE IT until we resolve this issue. A possible workaround is to: - Step 1. copy and paste the following link and send it to an email you can access from your mobile phone: https://downloads.cinapsis.org/mobile/cinapsis-v2.3.206.apk - Step 2. on your mobile click on the link to install the updated app v2.3.206.apk You may see a warning message asking if you can trust the app. Press 'Download' and install the app on your device. We appreciate your patience while we find a permanent fix for this. https://status.cinapsis.org/incident/90401 Wed, 25 May 2022 17:36:00 -0000 https://status.cinapsis.org/incident/90401#32bacc786192f188e8ccc2b04af914e2a0676aaa6a1e31e4f08907491178d2d0 Incident resolved: We’re happy to report that the incident that has caused users using the browser or mobile app to be unable to find the patient's NHS number or name has been resolved. Please let us know if you continue to have any issues. https://status.cinapsis.org/incident/90401 Wed, 25 May 2022 17:05:00 -0000 https://status.cinapsis.org/incident/90401#e97ab18226f3247ff58d2efd239457b089e96153b89ac8c09f8a4c210c125487 We have identified the root cause of the issue. It will be sorted shortly. We will provide an update as soon as it's been resolved. Thank you for your patience! https://status.cinapsis.org/incident/90401 Wed, 25 May 2022 16:16:00 -0000 https://status.cinapsis.org/incident/90401#d229f0840db1c0aed03065d8fdb1da4687c73e7d1b7f060eba32f7f4f26733ad We are aware of a connection issue with the NHS Spine which is preventing some users from finding patients by NHS number or name. Please note ONLY users who are NOT USING the Cinapsis toolbar are affected. We are working to solve this issue. In the meantime we suggest the following workaround: - When you see the 'Patient not found' error, click on 'add patient details manually' - Confirm they do not have an NHS number and register their details (regardless if they do) - Continue with case creation We will provide updates as we progress with resolving this issue. Please excuse this inconvenience.