Previous incidents

May 2023
No incidents reported
April 2023
Apr 21, 2023
1 incident

The system is experiencing slower speeds than usual

Downtime

Resolved Apr 21 at 11:37am BST

All issues with speed are now resolved.

1 previous update
March 2023
Mar 09, 2023
1 incident

Workaround available for users who have received specialist reports without p...

Resolved Mar 09 at 09:25am GMT

  • in the email containing the report, please refer to the report file name. This will contain the patient's NHS number
  • ADMINISTRATORS AND SECRETARIES: please find the report in the practice inbox on Cinapsis by searching for case ID
  • REQUESTERS: please find the report in your Cinapsis inbox by searching for case ID

Please note that this issue has been resolved, however, if you have been affected by it, please use one of the workarounds provided.
Mar 08, 2023
1 incident

Patient information not displayed on PDFs

Degraded

Resolved Mar 08 at 11:22am GMT

We have identified the root cause of the issue and deployed a fix by rolling back the report layout changes and reverting to v2.3.224.. This issue is now resolved.

1 previous update